Effective Date: July 26, 2025 Last Updated: July 26, 2025
Welcome to ITSA Hospitals. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website or engage with our services.
1. Who We Are
ITSA Hospitals is a state-of-the-art, 350-bedded multispecialty hospital based in Raipur, Chhattisgarh, offering advanced care through three distinct wings:
- ITSA Multispeciality Wing
- ITSA Kanha Children’s Hospital
- ITSA Wellness Centre
2. Information We Collect
We may collect the following types of personal information from you:
a. Personal Identification Information
- Full name
- Phone number
- Email address
- Date of birth
- Gender
- Address
- Emergency contact details
b. Medical s Health Information
- Health records (provided by you or collected during treatment)
- Appointment details
- Diagnosis C treatment history
- Prescriptions
- Insurance or TPA details (if applicable)
c. Technical Information
- IP address
- Device type, browser, and OS
- Cookies and usage data (e.g., pages visited, time on site)
3. How We Use Your Information
Your data may be used to:
- Schedule appointments and manage patient records
- Deliver medical care and diagnostic services
- Send health reminders, follow-ups, or promotional offers
- Improve our website, services, and patient experience
- Comply with legal or regulatory obligations
- Contact you via phone, email, or WhatsApp for service updates
4. Sharing of Information
We do not sell or rent your personal data. We may share information with:
- Our medical staff, specialists, and support teams
- Insurance providers or third-party administrators (TPAs) for claims
- Technology service providers (e.g., CRM, booking system, cloud storage)
- Government authorities if required by law or court order
5. Data Security
We use industry-standard security protocols to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction. These include:
- Secure socket layer (SSL) encryption
- Firewalls and intrusion detection systems
- Access control and confidentiality policies for staff
6. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, analyze website traffic, and enable certain features. You can manage cookie preferences via your browser settings.
7. Your Rights
As a user, you have the right to:
- Access your personal data
- Correct inaccuracies in your records
- Withdraw consent for non-essential communications
- Request deletion of your data (subject to legal requirements)
To exercise any of these rights, contact us at: [email protected] | +91 – 7880110000
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
9. Changes to This Policy
We may update this policy periodically. The latest version will always be available on this page with the updated effective date. Please review this page regularly.
10. Contact Us
If you have any questions or concerns about our Privacy Policy or data handling practices, reach out to:
ITSA Hospitals Vidhan Sabha Road, Raipur, Chhattisgarh – 492001
[email protected] www.itsahospitals.com
